Call Center Agent (Xcite) – Alghanim Industries

Job Listing No: 9740000

Call Center Agent (Xcite) – Alghanim Industries

• Comply with staffing schedules and break allowances

• Provide customers with accurate information at all times

• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time

• Create complaint tickets correctly, in adherence with policies and procedures

• Update the database with the most recent customer information

• Handle stressed, angry and confused customers in the most positive way possible

• Escalate cases that require intervention by Shift in Charge or Call Center Manager.

Job Details

Posted Date:2020-10-14
Job Location:Al Farawaniyah, Kuwait
Job Role:Customer Service and Call Center
Company Industry:Retail & Wholesale

Preferred Candidate

Career Level:Entry Level
Nationality:United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

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