Content Officer – Ecommerce – Kuwait – M.H. Alshaya Co.

Job Listing No: 9740000

Content Officer – Ecommerce – Kuwait – M.H. Alshaya Co.

The Role:

As a Content Officer, you will be responsible for the management and delivery of localized web site product and generic on site content in a timely manner to ensure new products are launched on time as required by the brand, as well as ensuring on site content is accurate and updated as required by the brand/market. You will also manage translators to ensure the timely translation of site and marketing content in line with brand guidelines and tone of voice.

Qualifications & Requirements:

You will have/be

[ 1-2 years in an eCommerce content role.

[ Retail experience.

[ International experience with multiple brands.

[ Culturally sensitive.

[ Experience in a fast paced environment.

[ Experience in handling several tasks/projects simultaneously.

[ Organization, prioritisation, and management skills.

[ Resilience and great attention to detail.

[ Ability to motivate and influence team and individuals

[ Strong presentation skills

[ Strong interpersonal/networking skills

[ Content information structure, usability testing, copywriting management, and UAT.

[ Knowledge of key web content structuring & development

[ Knowledge of key commercial systems

Key Performance Areas to include but not limited to:

Product Range and Content Management

  • Responsible for planning, managing, and coordinating product range content delivery (copy, image and rich content where applicable)
  • Responsible for the reporting of product range content and visibility status to regional brand and online team
  • Responsible for managing the critical path for launching new season collections to the agreed brand timelines
  • Responsible for liaising with regional brand teams to prioritize product content requirements to support host brand scheduling
  • Identify risks to delivery timelines and proactively problem solve or escalate as required to Content Manager.
  • Maintain accurate calendars, schedules and communications documents.
  • Plan and structure content in a timely manner for translation officers.
  • Responsible for documentation of best practice guidelines for Local Source content to ensure consistent and high quality product information and images are provided by suppliers
  • Support the Content Manager in the development of range and product content reporting / analysis tools
  • Create & maintain accurate files & reports.

  • Monitor and maintain site product content (images/short description) from start to finish of product life cycle by working closely with Online Product Merchandisers.
  • Responsible for ensuring product and onsite content follows SEO best practice through liaison with central ecommerce SEO Manager
  • Responsible for providing site copy as required
  • Co-ordinate and support translation officers on a regular basis.
  • Responsible for identifying opportunities to improve the quality of product content to maximize relevance and benefit for customer research on PDP’s
  • Responsible for the ongoing review of the end to end content management process to identify opportunities to streamline as far as possible
  • Create and set up processes where needed and streamline current processes.
  • Review & make recommendations for change in all processes regarding the specific department to improve contribution to the Business.

    Ensure department complies with company, local market & legal policies, procedures & guidelines.

  • Responsible for ensuring all image & product description requirements for the web site meet with brand guidelines as well as local market legal compliance (where applicable)
  • Ensure all web site content is signed off by Content Manager and where applicable the central Corporate Communications team
  • Understand and maintain brand guidelines and market sui

    Job Details

    Posted Date:2018-09-09
    Job Location:Kuwait
    Job Role:Writing and Journalism
    Company Industry:Retail/Wholesale

    Preferred Candidate

    Career Level:Mid Career

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