Customer Care Agent

Job Listing No: 9740000

Customer Care Agent

Customer Care Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Jobs Responsibilities:

  • Ensures calls are answered within predetermined time scales and are with in a professional manner
  • Handle customers’ complaints and enquiries
  • Liaise and coordinate with Service Provider to resolve customer issues
  • Update the call center CRM system with all customer’s complaints on timely basis to ensure a fast retrieval of information as and when required.
  • Handle stressed, angry and confused customers in the most positive way possible
  • Interact with customers through chat and emails.
  • Live Monitoring of the orders to ensure that the Service provider is following the KPIs set by the operations
  • Perform other duties related to the job as assigned by the Direct Manager

Job Details

Posted Date:2020-11-04
Job Location:Al Kuwait, Kuwait
Job Role:Customer Service and Call Center
Company Industry:Internet/E-commerce

Preferred Candidate

Career Level:Entry Level

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