Customer Service Officer

Job Listing No: 9740000

Customer Service Officer

Dhaman – Health Assurance Hospitals Company – Kuwait City – Job purpose : Receive phone calls from corporate office, patients, and other stakeholders, provide directions and support to patients and their families, in addition to the preparation of Primary Healthcare Centre statistical reports. Key Roles and Responsibilities Policies & processes Implement Customer Service policies and follow the set processes in order to achieve the Department’s objectives. Customer Service Activities Organize the Primary Healthcare Centre administration processes by making appointments and scheduling visits for the patients to ease providing the required medical treatment. Responsible for answering Primary Healthcare Centre phone calls including checking with relevant Physicians and confirming appointments, taking appropriate messages, and answering multi-line telephone. Greet patients & their families, direct them to specific destinations within the primary healthcare centre, and assist them in automated queue registration. File and … – Permanent – Full-time

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