Customer Service Representative / Call Center Agent

Job Listing No: 9740000

Customer Service Representative / Call Center Agent

POSITION SUMMARY:

 

Answer phones to respond to orders, general customer inquiries, invoice questions, and customer Complaints. Project a professional company image through phone and face to face interaction.

ESSENTIAL DUTIES:

  1. Maintains established policies and procedures, objectives, and call centre programs as establish by the company.
  2. Responsible to creates and maintains databases.
  3. Responds to caller general information requests and/or inquiries; refers caller to most qualified area.
  4. Tracks calls appropriately; gathers necessary demographic or other pertinent information and enters into database.
  5. Maintains pharmaceutical, medical/ clinical service information, as well as information  regarding studies and special programs.
  6. Maintain strictness confidentiality.
  7. Assists marketing department with event registration, coordination, and reporting.
  8. Attends trade, traveling, promotional, educational, or amusement exhibit to answer visitors’
  9. Questions and to protect exhibit against theft or damage.
  10. 9. Accept other assigned as delegated by the immediate supervisor or manager.

Job Details

Posted Date:2020-11-04
Job Location:Al Kuwait, Kuwait
Job Role:Customer Service and Call Center
Company Industry:Healthcare, other

Preferred Candidate

Career Level:Entry Level
Nationality:United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree:Bachelor’s degree

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