IT Service Desk Analyst

Job Listing No: 9740000

IT Service Desk Analyst

Diyar United Company – Kuwait City – Job Description A. Accountabilities: Provide service desk support and resolve problems to the end user’s satisfaction Monitor and respond quickly and effectively to requests received through the IT service desk Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Modify configurations, utilities, software default settings, etc. for the local workstation Assist with onboarding of new users Report issues to the Service Desk for escalation Responsible for service-desk support/Dealing with various Customer issues Track of Service Tickets on Service Desk Responsible for Operating on Active Directory Maintain various databases of the IT/Communication Department Responsible for In-processing/Out-processing of Employees Basic troubleshooting of IT/Communication issues on & off – sites Responsible for maintenance of Documentation of IT/Communications Department Hand on Formatting and Imaging Computer systems Responsible for the… – Permanent – Full-time

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