Sales Associate, Parts & Accessories – Al-Sayer Group
Sell Heavy Equipment Spare Parts and ensure efficient counter services to the customers of Parts division of BTC.
o Receive customers, identify correct requirement, check availability, advise customer on price, availability, delivery lead time and obtain order.
o Key-in to raise picking list/sales order upon confirmation of order by the customer.
o Ensure correct receipt of requested items by the warehouse pickers and deliver to the customer on time ensuring payment is secured prior to delivery.
o Analyze demand pattern and “flag unusual” demand of items in the system at the invoicing stage.
o Place special order for non-available items for the customers and notify non availability to the inventory section.
o Coordinate with ordering section on ETA (Estimated Time of Arrival) of specially ordered parts and keep customer updated on arrival or delay.
o Coordinate with the Pricing section to ensure best prices to the customers.
o Prepare quotations and submit to customers as and when required and follow up on obtaining orders.
o Register “Lost Sales” in IMS for all Franchises for the review of Manager Parts.
o Obtain information about competitor’s prices, grey market parts, on genuine parts from the customers and provide feedback to Supervisor Parts Sales.
|Job Location:||Al Kuwait, Kuwait|
|Career Level:||Mid Career|