Senior Supervisor – Knowledge & Quality Management (For Kuwaiti)

Job Listing No: 9740000

Senior Supervisor – Knowledge & Quality Management (For Kuwaiti)

Commercial Bank of Kuwait – Kuwait – -Updating the Knowledge Gateway portal content by following up with bank circulars and memos. -Evaluating calls, video calls, chats and emails’ using various evaluation criteria’s and calculate the scores for the staff. -Monitoring quality and accuracy of information provided by various units on different platforms to the customers. -Visiting the branches/loan centers for monitoring the branch staff as per the evaluation criteria’s defined & Visiting various units (e.g. Contact Center, VBD etc.) to understand the functions performed from a trainee perspective. -Preparing Knowledge exams to test employees and send to the manager for review. -Supervising the work of the team. -Monitoring and evaluating various social media platforms. -Monitoring quality and accuracy of information provided by various units on different platforms to the customers…. – Permanent – Full-time

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