Service Advisor

Job Listing No: 9740000

Service Advisor

Al-Babtain Group – Kuwait – AB00749 – Service Advisor Department: SERVICE Division: Service Industry: Automotive Country: Kuwait OVERVIEW : Attend to customers, understand their service requirements, classify the need into technical issues or regular service, estimate the cost & time required for completion and communicate the same to the customer in a hospitable and professional manners. RESPONSIBILITY : • Listen carefully to customer requirements, check the vehicle thoroughly, record and complete all information with customer acknowledgement in check- in sheet as per customer request • Explain repair estimated costs, repair process and delivery time with comprehensive information. • Address all customer queries & concerns. • Follow up on the customer vehicle repair status with respective team leaders and ensure completion of all repair works. • Inform customer if any additional jobs are identified and obtain their approval before commencement of the additional job. • Contact the customers to inform th… – Permanent – Full-time

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