Service Advisor

Job Listing No: 9740000

Service Advisor

Alghanim Industries – Kuwait – Receive and greet customers, understand their vehicle concerns and advice the service and repair needs, carry out as much visual inspection as possible to advice work required on the vehicle, use manufacturer’s recommendations to advice additional work, agree the work scope and obtain cost and time agreement. use available menu pricing for routine jobs, validate customer details and update Kerridge. offer the alternate transport as appropriate Write the instructions for technician using RTS for the routine jobs and exact description of symptoms for other concerns describe by customers. Assign the jobs to technicians using Kerridge workshop loading module. Follow up the work progress with respectively team leaders Keep regular contact with customers to keep them abreast of the progress on their vehicles, At least once a day phone contact with every customer is necessary. The contact should be made using Kerridge CRM and updating the contacts record Inform the customer when vehicle is… – Permanent – Full-time

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