SERVICE MANAGER – Branded Cars – SOS HR Solutions

Job Listing No: 9740000

SERVICE MANAGER – Branded Cars – SOS  HR Solutions

PURPOSE OF THE JOB
 Formulate policies and procedures to achieve maximum revenue and profitability through the
sale of labour, parts and materials
 Ensure the highest level of customer satisfaction and retention
 Help Retailer to achieve industry-leading standards of process efficiency and cost control
 Ensure departmental compliance with company policies and industry guidelines

DUTIES AND RESPONSIBILITIES AND AUTHORITIES
 Creating a work environment that promotes teamwork and cooperation; where department
personnel can prosper; find rewards in their efforts; and, be continuously motivated and
challenged to improve their performance.
 Creating and implementing sales and marketing plans that will assure the department is;
aggressively seeking new customers and markets; achieving its full sales and profit potential;
and, fulfilling its obligations under the terms of its Sales and Service Agreements for superior
representation and total customer satisfaction.
 Implementing and maintaining job loading and quality control systems that will assure the
department is operating at maximum levels of productivity and efficiency.
 Directing the daily activities of the department; assisting personnel with establishing their
income and training objectives; and, continuously monitoring and evaluating their progress
toward achieving these goals
 Assuring that the dealership is in full compliance with all procedures, policies.
 To ensure customer satisfaction levels are achieved along with achieving budget.
 Staffing the department with individuals, who are competent, trustworthy, adequately trained
for their positions, and motivated to help Porsche achieve its goals and objectives.
 Liaise with customers regarding complaints and technical issues.
 Oversee the warranty processes.
 Monitor all KPI’s and implement changes where required.
 Assist with parts issues when appropriate.
 Assisting the Dealer/General Manager with the development and maintenance of
relationships and alliances with manufacturers, industry associations, suppliers, and vendors
that promote the goodwill of the company and serve its interests best.
 Assisting the Sales Manager with the implementation of the policies, procedures, and
processes necessary to being recognized for superior customer satisfaction.
 Developing annual business plans and expense budgets for the department; establishing
monthly sales and profit objectives; and, conducting the affairs of the department in a fashion
conducive to achieving its goals for sales, profits, customer loyalty, and maximizing the
return on the owners’ investment.
 Performs other related duties as assigned or requested.

 

Job Details

Posted Date:2019-05-08
Job Location:Al Kuwait, Kuwait
Job Role:Sales
Company Industry:Automotive

Preferred Candidate

Career Level:Mid Career
Gender:Male

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